Business Process Outsourcing | Call Center | BPO

Political Telemarketing Allowed! June 9, 2010 at 10:15 PM

California residents have a peculiar problem on their hands! They are being intimidated by regular phone calls from political telemarketing agents. The people who have signed up with the national do-not-call list are getting these calls as well. The reason is, the list is not applicable for political and charitable purposes! The outbound call center teams are laughing on the other sides of their faces. They face a lot of flak from all quarters because they end up calling people who don't care for the calls and neither did they want them. The list is a prime reason why the BPO agents find it really difficult to build a database. With this news alert, many of them would be looking at it as some sort of poetic justice. Offshore BPO firms have an advantage over the onshore ones. Because these call center firms do not come under the purview of the political borders, the law of the land is not really valid. Business firms who outsource the calling part to telemarketing agents definitely feel they are better off. But the outbound call center teams face the heat at times. The target caller may just be aggressive or disrespectful. It all boils down to a challenge that the business outsourcing firms have to deal with on a regular basis. But this outrage will definitely lift some sagging morals!